This privacy policy ("Privacy Policy") explains how Amplifon (India) Private Limited (referred to as “we”, us”, “Amplifon”) collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy).
We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
This Privacy Policy is published in compliance with the applicable laws in India.
When you access the Services or use our Website, we may ask you to voluntarily provide us with certain information that personally identifies you including health and/or e-commerce profile. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.
You as a customer agree that in accordance with all mandatory data protection legislation your data may be disclosed to third parties processing data on behalf of Amplifon. In this context your data may also be transferred abroad. Your data may be disclosed within Amplifon to other than the collecting entity. Data may be used by these other Amplifon entities to the same extent as the collecting Amplifon entity is entitled to use it.
Your data is treated as confidential and will not be disclosed to third parties, save for the purpose of Amplifon fulfilling its contractual obligations or if required under mandatory law, particularly if requested by the competent authorities or for the purpose of enforcing Amplifon’s rights.
All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that Amplifon, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the relevant Acts and Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners.
Notwithstanding the above, Amplifon is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Amplifon and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Amplifon and its Partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.
If you have question or concerns in relation to data protection, you may contact: in-info@amplifon.com
Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained.
Health information, as defined by the Code, includes information about an identifiable individual's medical and treatment history, disabilities or accidents, contact with any health or disability service providers (for example, ACC), in relation to the services or communications that we provide to you.
We ordinarily collect information directly from our clients and suppliers, including from employees or officers of our customers and suppliers.
We collect information through, for example, online enquiries (including website and email), phone calls, written communications, and consultation appointments.
We (and our commercial partners) may also collect information from our customers' use of our products and services. This may include hearing aid usage (for example, information related to volume control adjustments, battery charging, duration of daily use, listening environments and behaviours and habits).
The type of information we collect on our website depends on how you make use of the site.
When you visit the site, our host records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our site may be affected.
When visiting our site, you will not be required to provide us with any personal information unless you request information about a Amplifon product or service or respond to a Amplifon competition or promotion. In that case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the competition or promotion. The information provided may also be retained for product planning purposes, and unless you tell us that you don't want it used for direct marketing purposes, may be used for those purposes.
If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. Emails may also be sent to our suppliers, partners or contractors when they relate to product or service enquiries or complaints. They also treat the information confidentially and may record it in their in-house database.
Although we take steps to protect information sent by email, email is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.
Bay Audiology (including its related bodies corporate and our commercial partners) collects personal information from our customers and suppliers, employees or officers of its customers and suppliers, for purposes relating to the products and services we offer. Those purposes include:
In providing you with a product or service, we may sometimes need to disclose your personal information to others. It is generally our policy not to disclose information to external organisations, however, examples of the types of organisations we may need to disclose information to in the course of providing a product, service, or offer are: mailing houses for bulk mailing of letters and notices; incentive rewards partners and their associated service providers; printers for marketing material; and other services providers.
Those contracted and commercial parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them or when our commercial arrangements with these parties ends.
Sometimes, the law requires us to disclose personal information. We may also disclose personal information where the individual consents to us doing so. That consent may be written, verbal or implied from your conduct.
By providing your email address and/or mobile phone number, you consent to us sending you information connected with the above collection and use purposes via email or text message. The messages you receive from us will have instructions for how you can remove yourself from our mailing list if you wish.
From time to time, we (or our commercial partners) may use personal information to inform our clients about our, and our commercial partners', products and services, or about special offers and promotion that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us by any of the means set out below) and we will remove your details from our direct marketing database.
We may also use your information to improve the services and products offered to clients and to target our marketing of these products and services.
Except as stated in this Privacy Policy, Amplifon India does not disclose personal information to organisations outside Amplifon, its related companies or its commercial partners for the purposes of allowing them to direct market their products. We may join with other business associates of Amplifon in joint marketing of our respective products and services to clients.
We may also need to use and disclose your information to improve our services, if we are selling our business, to assist in law enforcement agencies or if we are compelled to under law.
We do everything we can to ensure that the personal information we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.
Subject to certain grounds for refusal set out respectively in the Act and Code, you have the right to access your readily retrievable personal or health information that we hold and to request a correction to your personal or health information. We reserve may ask to see evidence to confirm you are the individual to whom the personal or health information relates.
Security of personal information is important to us and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect personal information include:
Our website may contain links to websites which are owned or operated by third parties independent of Amplifon including websites owned or operated by Amplifon service providers and partners. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices.
If you believe that the privacy of your personal or health information has been compromised, please let us know. You can make a complaint by contacting the person you were dealing with or by sending us an email to in-info@amplifon.com. We will respond to complaints as soon as possible.
You can contact Amplifon India by:
