Terms and conditions

The terms of this Amplicard Plus should be read in addition to the manufacturer’s Standard Warranty Conditions

The Device shall be the hearing aid covered by this Amplicard Plus which was purchased on the Purchase Date.

Amplicard Plus term is 4 years from the Purchase Date.

The Parties agree that in consideration for the fee paid by the Customer the Supplier will provide the benefits as set out below.

RIGHT TO CANCEL

You have 60 days from the date of purchase of this Amplicard Plus to cancel and receive a refund of the price paid unless a claim has already been made or benefit taken by you under these terms.

PRODUCT WARRANTY

1.1 The Manufacturer’s Standard Warranty applies to the Device for a period of 24 months from the date of purchase.

1.2 In addition to the Manufacturer’s Standard Warranty this Amplicard Plus provides an additional 2 years Standard Warranty (4 years Manufacturers Warranty in total) and further additional benefits for the Device for 4 years from the Purchase Date and which will include;

1.2.1 Replacing or repairing your Device in the event of failure of the Device subject to the following exclusions;

a) Damage or failure caused by the improper use of the Hearing Aid including but not limited to the use of adhesives, adhesive tapes, incorrect storage conditions, incorrect usage including but not limited to high humidity, extreme heat or wet environments.

b) Usage or maintenance contrary to the manufacturer’s/Supplier’s instructions

c) Electrostatic discharge (ESD)

d) Damaged or leaking batteries

e) Damage caused by bodily fluids including but not limited to sweat and ear wax

f) Damage due to immersion in liquid or similar

g) Exposure to chemicals and to undue stress (physical pressure, dropping animal bites);

h) Accessories to/for the Device are expressly excluded from this Extended Warranty

OPTIONAL PORTABLE CHARGING CASE

1.3 The Supplier will supply on the Purchase Date, on request, a portable charging case for the Device.  The portable charging case will be subject to the Manufacturer’s Standard Warranty for the charging case for 24 months from the Purchase Date. This Option 1.3 cannot be used in conjunction with Option 1.4

 OPTION TO TAKE 60 BATTERY PACKS

1.4 The Customer may request on the Purchase Date the option to have 15 battery packs supplied per 12 months to a total of 60 battery packs over 4 years, per hearing aid. This option 1.4 cannot be used in conjunction with option 1.3

EAR WAX REMOVAL PROCEDURE

 1.5 The Customer may request one ear wax removal procedure to be performed by the Supplier in store if determined clinically necessary by the Supplier’s qualified hearing aid dispenser. The wax removal will be performed by micro-suction when deemed appropriate and softening of earwax by the Customer may be requested prior to the procedure. The wax removal option is valid for 4 years from the Purchase Date.

DEVICE INSURANCE

1.6 During the term of this Amplicard Plus in the event of loss, theft or irreparable accidental damage, you will receive a one off contribution (less any applicable excess) towards a replacement Device. See separate standard Insurance T&Cs for more details.

GENERAL

1.7 This Amplicard Plus is not transferable.

1.8 This Amplicard Plus and its benefits shall operate in addition to any Statutory Rights you may have.

The terms of this Amplicard Total should be read in addition to the Manufacturer’s Standard Warranty Conditions

The Device shall be the hearing aid covered by this Amplicard Total which was purchased on the Purchase Date.

Amplicard Total Term is 4 years from the Purchase Date.

The Parties agree that in consideration for the fee paid by the Customer the Supplier will provide the benefits as set out below.

RIGHT TO CANCEL

You have 60 days from the date of purchase of this Amplicard Total to cancel and receive a refund of the price paid unless a claim has already been made by you or benefit taken under these terms.

PRODUCT WARRANTY

1.1 The Manufacturer’s Standard Warranty applies to the Device for a period of 24 months from the date of purchase.

1.2 In addition to the Manufacturer’s Standard Warranty this Amplicard Total provides an additional 2 years Manufacturer’s Standard Warranty (4 years Manufacturer’s Warranty in total) and further additional benefits for the Device for 4 years from the Purchase Date and which will include;

1.2.1 Replacing or repairing your Device in the event of failure of the Device subject to the following exclusions;

a) Damage or failure caused by the improper use of the Hearing Aid including but not limited to the use of adhesives, adhesive tapes, incorrect storage conditions, incorrect usage including but not limited to high humidity, extreme heat or wet environments.

b) Usage or maintenance contrary to the manufacturer’s/Supplier’s instructions

c) Electrostatic discharge (ESD)

d) Damaged or leaking batteries

e) Damage caused by bodily fluids including but not limited to sweat and ear wax

f) Damage due to immersion in liquid or similar

g) Exposure to chemicals and to undue stress (physical pressure, dropping animal bites);

h) Accessories to/for the Device are expressly excluded from this Extended Warranty

OPTIONAL PORTABLE CHARGING CASE

1.3 The Supplier will supply on the Purchase Date, on request, a portable charging case for the Device.  The portable charging case will be subject to the Manufacturer’s Standard Warranty for 24 months from the Purchase Date. This option 1.3 cannot be used in conjunction with option 1.4

OPTION TO TAKE 60 BATTERY PACKS

1.4 The Customer may request on the Purchase Date the option to have 15 battery packs supplied per 12 months to a total of 60 battery packs over 4 years per hearing aid. This option 1.4 cannot be used in conjunction with option 1.3

EAR WAX REMOVAL PROCEDURE

 1.5 The Customer may request 2 ear wax removal procedures to be performed by the Supplier in store if determined clinically necessary by the Supplier’s qualified hearing aid dispenser. The wax removal will be performed by micro-suction when deemed appropriate and softening of earwax by the Customer may be requested prior to the procedure. The wax removal option is valid for 4 years from the Purchase Date.

DEVICE INSURANCE

1.6  During the term of this Amplicard Total in the event of loss, theft or irreparable accidental damage, you will receive a one off contribution (less any applicable excess) towards a replacement Device. See separate standard Insurance T&Cs for more details.

COURTESY LOAN DEVICE

1.7 During the term of this Amplicard Total a single or pair of loan Devices will be provided to you free of charge (may be subject to a security deposit at the discretion of the Supplier) if you are without your Device(s) if lost or with the manufacturer for repair. The loan Device will remain the property of Amplifon UK and must be returned to the Supplier’s issuing store on the agreed date for return and in the same condition as the day the Device was loaned to the Customer.

(Whilst the Device may not be identical to the Customer’s current model, the Supplier will use best endeavors to match with similar technology levels and form factor.)

GENERAL

1.8 This Amplicard Total is not transferable.

1.9 This Amplicard Total and its benefits shall operate in addition to any Statutory Rights you may have.